At Sevakart Foundation, we are committed to ensuring a seamless shopping experience for our customers. Please review the following Shipping & Return Policy before making a purchase:
- Shipping & Delivery:
- We make every effort to ship your order as quickly as possible. However, shipping times may vary depending on your location and the availability of the product.
- We offer standard and expedited shipping options, with estimated delivery times provided at checkout.
- Please note that delivery times may be affected by factors beyond our control, such as weather conditions, customs delays, or unforeseen circumstances.
- Payment:
- We only accept online payments for orders placed on our website. Cash on delivery (COD) is not available.
- Payment must be made in full at the time of purchase. We accept various secure payment methods, including credit/debit cards, online banking, and mobile wallets.
- Return or Exchange:
- We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may request a return or exchange within 3 working days of receiving your order.
- To initiate a return or exchange, please contact our customer service team with your order details.
- Please note that some of our products are non-returnable due to hygiene or safety reasons. These products will be clearly marked on our website.
- When returning a product, please ensure that it is in its original condition, unused, and with all original packaging and tags intact.
- Refund:
- Once we receive your returned product, we will inspect it to ensure that it meets our return criteria.
- If the product is eligible for a refund, we will process the refund to your original payment method within 10 working days.
- Please note that shipping charges are non-refundable, and the cost of return shipping will be the responsibility of the customer.
Important Notes:
- As most of our products are handcrafted, each product may vary slightly from the other. Any minor discrepancies or irregularities should not be considered as damage.
- If you wish to return a product, we require you to make a video of the opening package to document its condition. Failure to do so may result in the return not being accepted.
- Customers are responsible for arranging and covering the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of the product.
If you have any questions or concerns about our Shipping & Return Policy, please contact our customer service team at contact@sevakartfoundation.com. Thank you for shopping with Sevakart Foundation!